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Tagged: Installation, issues, manifest
- This topic has 19 replies, 9 voices, and was last updated 6 years, 11 months ago by Kate NetSpot.
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March 1, 2016 at 12:36 am #3422
dustfireParticipantHi there,
This may seem dumb but everytime I try to download/install the windows version of netspot I get an error saying “could not download manifest” and in the details section I get “Exception reading manifest from https://www.netspotapp.com/download/Win/NetSpot.application: the manifest may not be valid or the file could not be opened.” It happens on multiple different computers. What am I missing?
March 1, 2016 at 3:01 am #3424
Alex – NetSpotKeymasterWe are looking into this issue. We are still unsure what’s causing this, but we are investigating and will keep you updated.
March 1, 2016 at 11:57 am #3425
LexParticipantMaybe DNS issue – change DNS to another – like Google 8.8.8.8 or 4.4.4.4
March 1, 2016 at 3:09 pm #3426
Alex – NetSpotKeymasterThanks, @Lex, it’s more than possible. Tested it, seems like updating DNS servers to 8.8.8.8 solves the problem. But it still leaves us wondering how the app can downloaded from netspotapp.com but then all of a sudden it stops resolving. Hm…
March 15, 2016 at 12:33 am #3432
dustfireParticipantHi guys, So I tried that and even though my DNS servers are set to 8.8.8.8 and 8.8.4.4 still getting same error. :( Any other thoughts?
March 16, 2016 at 3:32 am #3433
nsadminKeymasterDo you have another computer on the same network? Can you check with it? Still the same manifest-related issue?
March 23, 2016 at 11:51 am #3435
GJWParticipantHi,
I have exactly the same problem!!!
I tried to install the program
a/ at home over cable (without any firewalls)
2/ in an open Wi-Fi hotspot (with firewalls enabled)In both cases I get the same result.
Sofar, I have not tried to install the program on a second computer, as my desktop PC has no WiFi. And I have not fiddled around with the DNS setting.
March 23, 2016 at 5:47 pm #3436
dustfireParticipantI tried another laptop and a desktop (with wifi card) on the same network and on two other networks (home and a friends) all had the same issue. Changing DNS didn’t help either. Thank you for your time.
March 23, 2016 at 6:46 pm #3439
Alex – NetSpotKeymasterLooking for alternative solutions.
March 25, 2016 at 2:48 am #3441
cdidleParticipantSame issue here with the windows version. Exact same error “could not download manifest”. The error has nothing to do with the configuration of the windows machines I’ve tried it on.
March 29, 2016 at 4:39 pm #3451
Alex – NetSpotKeymasterWe are still looking into this.
April 1, 2016 at 1:42 am #3465
Alex – NetSpotKeymasterTo everyone having this issue. Thanks a lot for your patience. Can you please try this installer and report back: https://cdn.netspotapp.com/download/Win/NetSpot.exe ?
Your help is much appreciated.April 18, 2016 at 6:02 pm #3483
dustfireParticipantThanks so much alex! It works great now.
May 12, 2016 at 11:21 am #3491
owenbehrParticipantHi Alex
Even with the setup.exe installer i am still getting the following error.
“netspot-project-icon.ico, has a different computed hash than specified in manifest.”June 5, 2016 at 8:17 pm #3511
Alex – NetSpotKeymasterHi again, the issue with the manifest was given another round of testing, and unfortunately, we still cannot confirm anything similar. Our only guess would be intermediary proxy servers that might adjust the transferred HTTP headers and cause the confusion with the hash sums.
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