Home › Help Forum - Questions, Comments, Feature Requests - NetSpot › Issues › Keychain Question on every Point I make (NetSpot 2.4.623 / OSX 10.11
- This topic has 12 replies, 6 voices, and was last updated 7 years, 10 months ago by
Alex – NetSpot.
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- January 8, 2016 at 11:42 am #3342
sleppertParticipantDear NetSpot-Team,
I’ve a problem with scanning of my new project but I’m totally new to NetSpot, so please forgive my qestions if it is too easy :-)
After starting my projects and inserting the two floorsplans of the building I just wanted to start scanning – but with every scanning-point the software asked me for the rights to read my keychain.
That is not a problem to me within the first scanning-points (the software has to learn about all the WLAN-APs and asked for the SSID passwords and so on … but after scanning the third point and answers all the “security-requests” I asked myself: With this scenario it will take days to check the whole building.
Is it correct that NetSpot asked over and over again for the everytime same passwords of the SSIDs?
kind regards
Sebastian
January 11, 2016 at 12:30 am #3343
Alex – NetSpotKeymasterSebastian, it’s absolutely not correct. However, it’s not NetSpot’s issue. We faced something like that in Yosemite and Mavericks. Much less in El Capitan, 10.11. It has to do something with the way keychain storage works, and it might restrict apps from accessing stored data continuously for some reason. It happens very rarely, but it does. In our experience, just restarting your Mac helps. Sometimes the issue is gone by itself within some time. Unfortunately, we can’t control this request from Mac OS X.
February 2, 2016 at 4:44 pm #3362
SigglooParticipantWell.. this can be fixed.
Open KeyChain Access
Find the entry for the SSID you want to allow access for, double click to open.
Click the button “Access Control”, click the “+”-button and ad NetSpot App
SaveWorks for me.
February 3, 2016 at 4:30 pm #3366
sparrowhawkParticipantI have this issue too. The access request pops up about 10 times for every sample point. Latest NetSpot running on 10.10.5. Siggloo’s fix didn’t work for me. I also tried repairing my keychain. Selecting the option to allow all applications access didn’t work either.
Netspot keeps quitting too, although it does restore the survey to the last but one sample point.
February 3, 2016 at 5:55 pm #3368
sparrowhawkParticipantI found using another account on the survey machine gets around the problem.
February 23, 2016 at 6:26 pm #3390
Alex – NetSpotKeymasterThanks for the hint about another account. However, upgrading to 10.11 should also help. As noted before, newer Mac OS X seems to be addressing this issue to a certain extent.
April 15, 2016 at 8:56 am #3476
ravedogParticipantWell I updated (painful) to 10.11 (per your suggestion) and the problem still exists. It’s still asking to ALLOW access to the keychain. I have created other posts describing the problem and yet I get any answers. The problem is that for every SSID in the keychain, a duplicate is created if you use iCloud Keychain: Netspot, when asking for access, is grabbing the iCloud Keychain version which does not allow you to “ALWAYS ALLOW” access. So I have to authorize each time it does a spot in the survey – 3 times. This is insane. I have waited weeks for support to give me an answer and its one of the reason i PAID for the pro version. I have gotten silence. This is the worst customer service I have experienced on a product. No phone support. And email support that doesn’t even answer questions I have repeatedly asked.
In it’s current form, the product as advertised does not work – or rather is so painfully slow that it makes doing a survey extremely laborious. (Not to mention the download portion (from the internet) NEVER works as I’m guessing the Netspot servers aren’t even running.)
April 15, 2016 at 9:42 am #3477
ravedogParticipantI stand corrected. I turned off iCloud Keychain and deleted all my SSID’s and then logged into each network. For some reason it creates 2 entries. one of each entry you can modify access control and add Netspot. The other does not allow modification. But it still asks for keychain access each and every time it tests each SSID. So I’m at a total loss.
April 15, 2016 at 5:53 pm #3478
Alex – NetSpotKeymasterHi Garrett, we will refund your order if we can’t fix the issue. Please bear with us and follow all the instructions sent from our support team. I’m so sorry it’s taking so long. We are doing our best. Meanwhile, to the subject, I wish we could reproduce the problem in our test lab. We truly can’t, multiple Macs. In 10.11 this was truly improved. But let me get another round of feedback from the developers on this. I’ll keep this topic updated.
April 15, 2016 at 9:07 pm #3481
ravedogParticipantI think what would work is a team viewer it LogMeIn (that’s what I have) session. Since you can’t reproduce it and I can it seems the only recourse. They can see it happen, look at the console, the keychain, etc. Of course that would need a phone call too and i know how shy the engineers are.
April 15, 2016 at 9:09 pm #3482
ravedogParticipantAlso, any reason why your servers do not answer when I opt for download?
May 30, 2016 at 12:38 am #3497
pjcParticipant@Siggloo, thanks for the tip, but it didn’t work for me.
I’m still getting prompts every single time NetSpot tries to connect to a network, even when I click “Always Allow”, and even after adding NetSpot to the permitted applications.
This is on 10.11.4. (I’m avoiding 10.11.5 because there’s a report that NetSpot doesn’t work with it, and support hasn’t yet responded to that thread.)
June 1, 2016 at 7:17 pm #3501
Alex – NetSpotKeymaster> This is on 10.11.4. (I’m avoiding 10.11.5 because there’s a report that NetSpot doesn’t work with it, and support hasn’t yet responded to that thread.)
Go for it. Never heard of a similar case.
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